Thanks for checking back in in and reporting your update. That’s a good point about storing that type of additional information, especially with soft delivery being so prevalent these days.

Since QT10′s scaled-back options, I’ve *really* wanted my QT7 Pro back. So today finally I called Apple’s Express Line.

Edited version: support rep Adrian first suggested that I check my emails for the one they sent. Before I finished searching them, he proceeded to the pages above, and voilá, there I found it, from November 2006.

I thanked him profusely, then returned to the three emails that had come up for “QuickTime Pro 7,” and one of them included this link (which I’d bookmarked).

That number now joins everything else in my 1Password. And I’ll go back to check for any others that I may have forgotten about as well.

In any case, thanks for taking the time to share your head-banging experiences.

I found your note a little alarming, thinking that perhaps Apple has purged old information.

I just logged into my account to double-check that I could see my entire history. My account shows the history going back to February 2005, a full five years.

I don’t know what you’re seeing… or not seeing, as the case may be.

This site is mostly personal “how to” notes written after I’ve banged my head against a wall for a while, but you’re certainly welcome to peruse regularly if you’re so inclined.

I adding your to my regular reading list now

Jon

Thank you very much for that additional information. I’m in the US and didn’t investigate how Apple’s web sites work outside the US. I made a note of this in the main body of text alerting people to this caveat. I hope your comments are useful to others.

James

The apple.com store didn’t show my purchase even though I’d logged in but the UK store did.

Hope this helps,
Si

Did you ever register more than once? Apple’s user registration system is kind of screwy, and I did that in my confusion. (Maybe I’m just easily confused.) I had to check both accounts when looking for information at one point.

Do you have the date of purchase, or any details like that? I don’t know if Apple support can help with that or not. I’ve only called them two or three times and were helpful, but that was on hardware problems we had a few years ago.

You may want to post your question on the Apple forums, too.

Again, I don’t know, and am just throwing out guesses. If you do figure it out, and are so inclined to share, I invite you to post your answer in another comment so others might benefit.

Thanks,
Chuck B